Effective date: October 26, 2026
Last updated: October 26, 2026
Quince Sur Condominiums, doing business as Quince Sur, with an address at Calle 15 Sur No. 42, Colonia Ejidal, Playa del Carmen, Quintana Roo, C.P. 77712, Mexico, is responsible for the collection, use, storage, protection, and other processing of personal information described in this Privacy and Cookie Policy.
For privacy questions or requests, contact:
In this policy, “Quince Sur,” “we,” “us,” and “our” refer to the legal entity identified above.
This policy applies to personal information collected through:
This policy does not control the privacy practices of independent third parties, such as banks, mortgage providers, notaries, WhatsApp, Google, Meta, or other websites and services that operate under their own privacy policies.
When you submit an inquiry or contact Quince Sur, we may collect:
Your stated purchase budget may constitute financial or patrimonial information. We process this information only for the purposes described in this policy and with your express consent where required.
Please do not submit government identification numbers, passport information, bank account numbers, payment-card information, tax documents, medical information, or other sensitive personal information through the website contact form.
If a potential purchase advances beyond an initial inquiry, additional information may be requested through a separate and appropriately secured transaction process.
When you use the website, we or our service providers may automatically receive limited technical information, including:
Advertising and analytics technologies are not activated through the Quince Sur consent system unless the applicable tool is enabled and the visitor provides the required consent.
We use personal information to:
Providing the required contact information is necessary for us to respond to an inquiry. Providing a telephone or WhatsApp number is optional unless that is the visitor’s requested communication method.
Subject to the visitor’s choices and applicable law, we may also use information to:
A visitor may refuse optional analytics or advertising measurement without losing the ability to view the website or contact the Quince Sur sales team.
Quince Sur does not use the website form to make a solely automated decision that determines whether a person qualifies for financing, may purchase a residence, or is accepted or rejected as a buyer. Budget and timeline information are used to help authorized sales personnel recommend relevant residences.
By voluntarily submitting an inquiry, you request that Quince Sur contact you and process the information needed to respond.
Where you provide purchase-budget information or other financial or patrimonial information, the website form must request your express consent before submission.
Consent for optional analytics and advertising technologies is requested separately through the website’s privacy-preference controls. Optional consent may be refused or withdrawn without affecting your property inquiry.
You may revoke your consent at any time, subject to legal limitations and without retroactive effect, by contacting us at sales@quincesur.com or by changing the website’s privacy settings.
Quince Sur may use cookies, browser storage, tags, pixels, and similar technologies.
Essential technologies may be used to:
These technologies are necessary for the website’s operation and do not require acceptance of optional analytics or advertising cookies.
When enabled and accepted, analytics tools such as Google Analytics 4 may collect information about website visits, page views, traffic sources, and interactions. This information helps us understand website performance.
When enabled and accepted, advertising-measurement tools such as Google Ads conversion tracking or Meta Pixel may determine whether an advertising interaction resulted in a website visit or property inquiry.
The current Quince Sur implementation is intended to measure advertising performance rather than enable personalized advertising. Quince Sur will update this policy and its consent controls before using personal information for materially different advertising purposes.
Visitors may accept, reject, or customize optional analytics and advertising measurement through the website’s privacy-preference panel.
Rejecting optional technologies does not prevent a visitor from viewing the website, requesting information, or contacting sales.
The website may store a privacy preference for up to 180 days. Limited campaign-attribution information may be stored in the visitor’s browser for up to 30 days.
Where supported, a valid Global Privacy Control signal is treated as a request to disable optional advertising measurement for that browser.
Users may also delete or block cookies through their browser settings, although blocking essential technologies may affect website functions.
We may disclose personal information to:
Service providers are permitted to use personal information only to perform authorized services or as otherwise allowed by law.
Quince Sur does not sell personal information in exchange for money.
Some U.S. privacy laws may define certain advertising disclosures as a “sale” or “sharing” even when no money is exchanged. Where such laws apply, visitors may opt out through the website’s privacy settings, by using a supported Global Privacy Control signal, or by contacting us.
Quince Sur is located in Mexico. Website hosting, communications, analytics, advertising, or other service providers may process information in Mexico, the United States, or other countries where they operate.
When personal information is transferred or processed outside Mexico, we take reasonable steps to require that the recipient protect the information consistently with this policy and applicable law.
By requesting services that require an international provider, such as WhatsApp, email hosting, Webflow, Google, or Meta, information may be processed through that provider’s international infrastructure.
We retain personal information only for as long as reasonably necessary to:
Information that is no longer necessary will be deleted, anonymized, or securely blocked and subsequently deleted, subject to applicable legal retention requirements.
Marketing information is retained until consent is withdrawn or the information is no longer needed. Cookie and browser-storage information is retained according to the periods described above or the applicable provider’s configured retention settings.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, or disclosure.
No website, email system, or internet transmission can be guaranteed to be completely secure. Visitors should not send sensitive documents or financial-account information through the general website inquiry form.
If a security incident materially affects an individual’s rights, we will provide notice as required by applicable law.
Subject to applicable law, you may exercise the following ARCO rights:
You may also:
To submit a request, email sales@quincesur.com with the subject line “Privacy Rights Request.”
The request should include:
We will respond within the period required by applicable law. We may deny or limit a request where retention or processing is required by law, contract, legal claims, security obligations, or the rights of another person.
Residents of other jurisdictions may have additional rights, including rights to know, access, correct, delete, restrict, object, withdraw consent, obtain data portability, or opt out of certain advertising disclosures.
Where applicable, Quince Sur will process these requests in accordance with the relevant law and will not unlawfully discriminate against a person for exercising a privacy right.
The website markets real property to adults and is not directed to children under 18. We do not knowingly request or collect personal information from children through the website.
A parent or legal guardian who believes a child has submitted information may contact us to request its deletion.
The website may contain links to WhatsApp, map services, social-media platforms, advertising platforms, financing providers, or other third-party services.
When you leave the Quince Sur website or use a third-party service, that third party’s terms and privacy practices apply. Quince Sur is not responsible for the independent privacy practices of third parties.
We may update this policy when our website, business practices, service providers, or legal obligations change.
The current version will be posted on this page with a revised “Last updated” date. When a material change requires additional consent, we will request that consent before applying the new processing purpose.
Questions, complaints, consent withdrawals, and privacy-rights requests may be sent to:
Quince Sur Condominiums
Doing business as Quince Sur
Calle 15 Sur No. 42, Colonia Ejidal, Playa del Carmen, Quintana Roo, C.P. 77712, Mexico
Email: sales@quincesur.com
WhatsApp: +52 1 984 312 7233
This policy may be published in English and Spanish. Both versions are intended to communicate the same privacy practices. In the event of an inconsistency, the Spanish-language version will govern to the extent permitted by applicable law.
